Frequently Asked Questions

Can I come in without an appointment if I am sick? 

Yes, walk-ins are accepted, but it is best to call ahead and make an appointment.

When should I call if my child is sick? 

Please contact us as soon as you think your child needs to be seen.  You can bring your child in without an appointment, but it is best to call ahead.

What should I bring to my appointment?

For your first appointment it is important to bring your ID, insurance card, or verification of income if you would like to apply for a discount.  You should also bring your, or your child’s, vaccine information, and all of your medications.

What can I bring as verification of income?

One pay stub, last year’s W-2 form, a letter from your contractor/employer or a letter from a social service agency (such as the office for unemployment).

When will I receive my lab or X-ray results?

Result time varies according to the test being done; results for most tests are back within 1 week.  We will notify you by mail when your results are available.  Please call us if you have not received results within two weeks.

Does my provider need to know if I had to go to a hospital?

Yes!  If you need to go to an emergency room, have a procedure done or see a specialist, it is important to tell them who your provider is and also let BCHC know so that we can update your medical record. 

Can I call to have my prescription refilled? 

Our providers strive to prescribe enough medication for the time until your next visit.  If you have no remaining refills, please call the office to schedule your next appointment.   

 Who qualifies for a sliding scale discount? 

Discounts are based on the Federal Poverty Guidelines, which consider household size and income, to decide who is eligible for a sliding scale discount.  Clerical staff can help you determine what this means for you.

Why is it important to see one provider? 

Patients have better health outcomes when they see the same provider at each visit.  This is a good way for us to get to know you and create an individualized plan of care.

How do I see a counselor? 

If you are an established medical patient, you may request an appointment with a therapist on your own or you may be referred by your medical provider.

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